Health and hygiene protocols

Protocols in our facilities

• All facilities are disinfected daily
• All facilities are disinfected with ozone daily
• You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
• Protective screens in customer service areas
• The lifts can only be used by one person at a time or at most by 2 people who share the same room
• Room keys will be disinfected before handing them over
• Rugs have been removed from all rooms
• Towels and bed linen are washed at high temperature
• Sanitiser, gloves and masks available to all guests
• TV remote control and telephone are sterilised daily in all rooms
• Remote controls are wrapped in plastic that will be changed regularly
• Open or foot-operated waste bins lined with a bag
• Vent filters are cleaned regularly
• Rooms will not be occupied for 24 hours after their last occupant has departed

Protocols for guests

• Wearing gloves and masks is compulsory
• They will find hand sanitiser in the common areas
• Insofar as possible, payments should be done by credit card
• POS systems will be disinfected regularly
• Temperature checks at the entrance to our facilities

Protocols for our employees

• All members of staff know the new health and safety measures
• Our staff will wear masks at all times, as well as the appropriate protection for their duties.
• The staff will have their temperature taken daily
• Staff uniforms are washed and disinfected daily
• Co-workers must stay at least 1.5 metres apart
• Daily control of the state of health of all employees
• Reception staff will disinfect the counter every time they finish attending a client

Catering protocols

• We will leave an empty table between diners to guarantee the safety distance
• We will use non-reusable tablecloths, cutlery and napkins
• Orders will be served following all safety measures and delivered under a cover
• The number of people will be controlled to avoid overcrowding
• Menus will be removed from dining area

• Disinfectant carpets at the hotel’s entrance
• Some service and facilities may remain closed for health safety reasons
• Safety distance will be marked
• Disinfectant and cleaning products used in our hotel will be those approved by the Spanish Ministry of Health
• Gloves will be used for disinfection tasks
• Tables will be separated to comply with safety distance
• Our staff will disinfect their hands frequently
• Some of our staff will wear face protection screens
• We will use disposable napkins and tablecloths.
• We will set the table once the customer arrives.
• There will be no lunch service.
• À la carte breakfast
• Rooms and accessories are steam-cleaned and disinfected with virucides
• Our hotel has designed a contingency plan and a health and sanitary measures protocol to reduce coronavirus transmission
• Our staff will serve a continental breakfast keeping safety distance